DELIVERY & RETURNS

Delivery

Within Pakistan

  • Karachi: 2 to 3 working days
  • Rest of Pakistan: 4 to 7 working days
  • Standard delivery charge: Rs. 400
  • Free delivery on orders of Rs. 50,000 and above

International

We ship worldwide. Delivery charges are calculated at checkout and vary by destination and item. Customs duties, import taxes and any local charges are the responsibility of the buyer and are not included in the price you pay us. Delivery timelines for international orders depend on the courier and local customs clearance.

Tracking your order

Message us on WhatsApp at +92 323 8223055 and we'll share your tracking number.

Order confirmation

All orders are confirmed by phone before dispatch. If we are unable to reach you within one working day, your order is automatically cancelled.

Undeliverable orders

If an order is returned to us as undeliverable, it is cancelled and cannot be reshipped. You are welcome to place a new order if you still want the item.

Returns and Refunds

Our policy

All sales are final. We do not accept returns or exchanges once an order has been confirmed.

Before you order

Every listing carries a detailed condition description, measurements, close-up photographs and a condition rating. Please check all of it before ordering. If you need more detail, more photographs or measurements, message or call us on +92 323 8223055 between 9:00 AM and 5:00 PM, Monday to Friday, or email [email protected]. We're happy to answer anything before you commit.

Once your order is confirmed, all sales are final.

Making a claim

If your item doesn't match its listing, contact us within one working day of delivery with photographs, on WhatsApp at +92 323 8223055 or by email at [email protected]. Claims made after this window cannot be accepted.

How claims are assessed

We'll review your photographs and work through it with you over messages. If we can't resolve it that way, we'll arrange for the item to be returned so we can inspect it in person. We inspect on arrival and issue store credit or a refund where the concern is valid.

Where the discrepancy is our error, we cover return shipping.

Items that have been worn

Trying an item on is fine. Wearing it is not. Once an item has been worn, it is no longer eligible for a claim. As a resale platform, we are not responsible for the condition of items after they have been worn.

Damage or loss in transit

If your item arrives damaged, or doesn't arrive at all, tell us within one working day with photographs of the packaging and the item. We resolve it with you directly through store credit or a refund. Recovering the cost from our courier is our responsibility, not yours, and you won't be left waiting on that process.

Please check your parcel on arrival and keep all packaging until you have inspected the item, as we need those photographs to file our claim.

Office appointments

If you buy after viewing an item in person at our Karachi office, no claim applies. You've seen the item and its condition first hand.

Instalment Orders and Deposits

Items reserved on an installment plan require a 20% deposit, which is non-refundable.

  • The deposit holds the item for you while you complete payment
  • You have between 2 weeks and 3 months to pay the balance in full
  • If the balance is not cleared within that time, the deposit is forfeited and the item is relisted
  • Deposits cannot be transferred to a different item
  • Items are not dispatched or released until the full amount has been paid

Authenticity Guarantee

Every item we sell is authenticated in house before it is listed, and carries our lifetime authenticity guarantee. If an item is ever proven to be inauthentic, contact us with your order details and we will make it right.

Contact

WhatsApp & Phone: +92 323 8223055 Email: [email protected] Hours: 9:00 AM to 5:00 PM, Monday to Friday