Q: How do I pay for an item I have ordered?
- Pay cash on delivery when the item is shipped to your home; charges vary depending on your location.
- Reserve an item online on our website and make an office appointment to come to pick it up and pay us in person (this is valid for Karachi only).
- Make an advanced online bank transfer. Once we have received the payment we will your ship item to you accordingly.
Q: How do I sell something on Secret Stash?
- Contact us via phone, social media or email where we will request you to share photos and details of your items to do a preliminary check and then guide you in terms of acceptable brands and their condition.
- Once we are aligned you can take an appointment to come and meet us at our office or ship your items to us to our office in Karachi.
- If it meets our selling criteria then we will keep the items with us while they are on sale on our website (while on sale on Secret Stash, they cannot be available elsewhere and you cannot retract the item for a minimum of 30 days).
- If after we have checked your items in person and they do not meet our selling criteria, then we will return them back to you (you’ll be charged return shipping as per the courier).
- We align the final selling price with the seller keeping in mind that the items cannot be more the same as the original price. The bigger the discount the more likely they will sell.
- If your items don’t sell within the agreed time period we will return them in the same condition they were received you’ll be charged return shipping as per the courier).
- If an item sells on Secret Stash we keep a fixed 25% commission from the final sale price.
- After 30 days we will contact you to settle your payment for sold items and the way forward for unsold items.
For further information, please call us at 0323-8223055 or email at firstname.lastname@example.org
Q: What is your return/ refund policy?
- We have a strict no refund and no exchange policy - all sales are final. All orders are confirmed prior to being shipped.
Q: Will people know if I have bought or sold something on Secret Stash?
Q: How do I know what the condition of an item for sale is?
- For each item for sale on Secret Stash, we clearly state the category it falls in i.e. if it's brand new, like new, gently used or pre-loved (definitions below).
- Each item has a detailed description where state if there are any marks, stains, scratches or any other noticeable details.
- Each item has close up pictures that show the condition if required.
We want our customers to have the best possible shopping experience and try to be as honest as possible.
Secret Stash has the following 4 condition categories:
Brand New: The item has never been used with no visible marks of wear. Sometimes it may have a mark or two from storage. and in some cases still, have its original tags in place.
Like New: The item may have been used once or twice and will have minimal signs of wear.
Gently Used: The item is used but in excellent condition and will have a few signs of wear that aren't very noticeable.
Pre Loved: The item has been used and has signs of wear which we will clearly write.